Due to the nature of some our products we only ship orders from Monday to Thursday.
We aim to dispatch all orders within 48hrs* of your order being placed, subject to stock availability. Orders made on a Friday, Saturday and Sunday will be dispatched on a Monday for delivery Tuesday, subject to stock availability.
*This is subject to change due to courier demands during COVID19
In the unfortunate event that a product is out of stock we will either:
- deliver your shopping with a similar product of the same or higher value (at no extra cost to you), or
- delay shipping until all products are available.
During your checkout you can choose which of these actions we take.
Our chilled products are delivered using a 24 service to ensure the goods arrive in a suitable condition.
We can deliver to you at your home address or, failing that please instruct us of any special delivery instructions i.e. work address, leave with a neighbour, leave in the garage etc.
Please note if deliveries are left with special delivery instructions & are not signed for they are left at the purchasers own risk. Should you not be able to accept the delivery and it is returned to the depot for you to collect. This is also at the purchasers own risk.
All our meats are vacuum packed fresh (never previously frozen, unless stated) & sent in insulated boxes with frozen gel packs.
If you order both chilled and ambient products the chilled delivery charge will apply for the entire order, all items will arrive together and appropriately packaged.
All orders are sent via ParcleForce 24hour service (chilled) or 48hour ambient delivery to the U.K. mainland only.
24 Hours Chilled Delivery
Orders less than £150 – £10.95 delivery
Orders £150 or more – FREE delivery
48 Hours Ambient Delivery
Orders less than £150 – £6.95 delivery
Orders £150 or more – FREE delivery
Click & Collect
We are delighted to offer a click and collect service to our local customers. This option is available at checkout and has a lead time of 48 hours. You can also select a specific collection date if required. There is no charge for our click & collect service.
Please come into our shop and state your name and order number reference and we will get your order for you. Please make a note of the click and collect opening hours at checkout.
We are also delighted to offer a click and collect service for the wonderful NHS staff at the Norfolk & Norwich hospital. Our pop up shop is continues to be a great success and we have now made a click and collect option available at checkout. We are currently on site at the staff entrance from 4pm-6pm Tuesdays and Thursdays.
FREE Local Delivery
We can now offer our local customers FREE local delivery on orders placed through our online shop. The free delivery currently applies to postcode areas NR21, NR22 and NR23. This option will be available during checkout and is based on the delivery address information. Currently we are delivering to these postcodes on Monday’s and Friday’s.
From 1st July 2020 the FREE local delivery service will be on Monday’s and Friday’s only.
Due to the current COVID-19 crisis please be aware that we are doing all we can to meet current high demand, however there will inevitably be delays out of our control with regards to deliveries and our courier. Please be patient and rest assured we will get you your order out to you as soon as possible. Regarding our 24hr chilled delivery service our courier will deliver orders within the time scale specified.
PLEASE ensure you or a family member, friend or colleague able to receive the delivery, if our courier is unable to deliver due to ‘no answer’ Walsingham Farms Shop LLP is not responsible for the parcel and its contents. We have a strict no refund policy due to the nature of the products we sell.
Please see our terms an conditions for details of our Returns and Refunds Policy